SATORUPA.COM Terms of Use
Website Terms of Use
Welcome to the SATORUPA website. By using the SATORUPA website you agree that your use of the SATORUPA website is subject to these Terms of Use. Please read them carefully. SATORUPA may from time to time amend these Terms of Use without prior notice.
SATORUPA reserves the right to, at any time:
• amend, update, change or remove any part of this website;
• suspend or restrict your access to this website if you are in material breach of these Terms of Use; and/or
• stop or suspend the operation of this website.
General Disclaimer
You acknowledge and agree that:
• this website and its contents are provided to you on an “as is” basis;
• information on this website may contain typographical errors, technical inaccuracies or other errors and may not be accurate, complete or current; and any answers provided to questions published on this website are general opinions only and should not be taken as definitive or exhaustive, nor are such answers intended to be advice as to any specific issue you may have.
Except to the extent required by law:
• SATORUPA makes no representations or warranties of any kind as to the operation or availability of this website or the information, content or materials included on this website, and all implied representations or warranties in relation to the operation or availability of this website or the information, content or materials included on this website are excluded; and
• SATORUPA is not liable for any loss suffered by you in connection with the unavailability of this website and/or the use of this website or any linked website, including any indirect, consequential or special damages and any loss of revenue, loss of profits, loss of goodwill, loss of business opportunity, loss of reputation, business interruption or loss of data or information.
This general disclaimer is not restricted or modified by any of the following specific warnings and disclaimers.
Copyright
This website and its contents are subject to copyright. The copyright is owned by SATORUPA, or in the case of some material, third parties.
You may view this website and its contents using your web browser and electronically copy and print hard copies of parts of this website and its contents for personal, non-commercial use. Except as permitted under the Copyright Act 1968 (Cth) or similar statutes that apply in your location, any other use (including any adaptation, reproduction, broadcast, decompiling, disassembling, downloading, copying, storage, distribution, transmission, printing, display, publication or creation of derivative works) of any part of this website is prohibited.
Trade Marks
Nothing contained in this website shall be construed as granting any licence or right to use any trade mark displayed on this website.
Mode of Access
In order to use this website, you will need internet access, devices and systems which are compatible with this website. It is your responsibility to ensure that you meet the relevant requirements (which may change from time to time). SATORUPA has no obligation to make this website available on any particular device or system, whether or not such device or system can currently, or has in the past been able to, access this website.
Third Party Websites
This website may contain links to third party websites. Those links are provided for convenience only and may not remain current or be maintained. SATORUPA is not responsible for the content or privacy practices associated with linked websites. It is your responsibility to read and understand the terms and conditions applicable to any such websites. SATORUPA will not be liable to you, or any other person, for any loss, damage, cost, expense, liability or inconvenience incurred, paid or suffered as a result of your use of such websites.
Cookies
Cookies are small pieces of information that your web browser stores on your computer’s hard drive. SATORUPA uses cookies to gather data in relation to this website. You may disable cookies on your web browser, but if you do you may not be able to fully utilize all the features of this website.
Viruses
You must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your computer system or those of other parties. Except to the extent otherwise required by law, SATORUPA will not be liable to you, or any other person, for any losses, liabilities, damages, costs, charges or inconvenience incurred, paid or suffered as a result of viruses, malicious computer code or other forms of interference, or damage to your computer system or those of any person which arise in connection with your use of this website.
Material Submitted By You
1. By submitting any content to SATORUPA, you represent and warrant that:
• you will only submit content that is your original content and of which you are the sole author and owner of all intellectual property rights or, where the content is adapted from existing content, you have obtained all consents and licenses from third parties necessary for the submission and display of the content as envisaged by these Terms of Use;
• All “moral rights” that you may have in such content have been voluntarily waived by you;
• All content that you post is true, accurate and not misleading or is a genuine statement of your opinion; and
• You are at least 18 years old.
2. You further agree and warrant that you shall not submit any content:
• That is known by you to be false, inaccurate or misleading;
• The submission of which by you, or use of which by SATORUPA, will infringe any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
• The submission of which by you, or use of which by SATORUPA, will violate any law, statute, ordinance or regulation (including, but not limited to, those governing consumer protection, unfair competition, anti-discrimination, misleading & deceptive conduct or false advertising);
• That is, or may reasonably be considered to be, defamatory, hateful, racially or religiously biased or offensive, inappropriate, unlawful, threatening or harassing to any individual, partnership or corporation;
• For which you were compensated or granted any consideration or payment by any third party (including, without limitation, your employer);
• That includes any information that references other websites, addresses, email addresses, contact information, personal information (other than your own) or phone numbers;
• That contains any form of advertising or promotion for goods or services or spam or other form of unsolicited communication;
• That contains any computer program, virus, file or code designed to interrupt, harm, destroy, disable or limit the functionality of the website or any computer software or equipment, or which assists in or enables theft, alteration, denial of service, unauthorized access to, or disclosure, destruction or corruption of, information or data;
• that promotes pyramid schemes or chain letters.
3. You agree to indemnify and hold SATORUPA (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers), harmless from all claims, demands, losses, expenses and damages of every kind and nature (including reasonable legal fees), arising out of a breach of these Terms of Use (including your representations and warranties set forth above), or from your violation of any law or the rights of a third party in relation to your submission of content.
4. For any content that you submit, you grant SATORUPA a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without reference or notice to you and without compensation to you.
5. All content that you submit may be used (or not used) at SATORUPA sole discretion. In addition to its rights in the clause 4 above, SATORUPA reserves the right to change, condense or delete any content on SATORUPA website that SATORUPA deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. SATORUPA does not guarantee that you will have any recourse through SATORUPA to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, SATORUPA reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not SATORUPA, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of SATORUPA, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.
6. By submitting your email address in connection with your rating and review, you agree that SATORUPA and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.
7. You consent to the publication of your name as the provider of the content submitted by you (if SATORUPA chooses to do so) and acknowledge the terms of SATORUPA Privacy Policy at SATORUPA website:
Notice and Takedown Procedure
If you find content on this website which you think infringes your intellectual property rights or is in breach of these Terms of Use, please notify us via email at https://www.satorupa.com./contact. In the email please specify the following information:
• your name;
• your phone number;
• your email address;
• information to allow us to find the relevant content on this website;
• a description of the item or items that you believe is in breach of your intellectual property rights or these Terms of Use, and the reasons for this; and
• where applicable, details of the owner of the content (and if you are not the owner, the capacity in which you are acting on their behalf).
Severability
If any provision of these Terms of Use is deemed invalid, void, or for any reason unenforceable, that provision shall be deemed severable from the other provisions of these Terms of Use and shall not affect the validity and enforceability of any other provision of these Terms of Use.
Applicable Law
These Terms of Use are governed by the laws of Victoria, Australia. Any disputes arising in connection with these Terms of Use are subject to the exclusive jurisdiction of the courts of Victoria, Australia. SATORUPA makes no representation or warranty that the content of this website complies with the laws of any country outside Australia. If you access this site from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access this website.
SATORUPA
In these Terms of Use a reference to SATORUPA is a reference to SATORUPA Group Discount Warehouses (Bangladesh) Pty Ltd and its related bodies corporate from time to time.
Website Terms of Sale
TERMS AND CONDITION
These Terms and Conditions constitute a legally binding contract between the customer (“you”) and SATORUPA.COM. You agree to these Terms and Conditions.
Please read the following Terms and Conditions carefully before placing your order. The Terms and Conditions contain important information about the ordering, processing, fulfilment and delivery of Goods.
Select the Terms & Conditions you are interested in:
1. DEFINITIONS
In these Terms and Conditions:
“Delivery Options” means the delivery options available for an Order which are listed on the Website, as updated from time to time. The delivery options available for an Order will vary depending on factors such as the nature of SATORUPA service providers are purchasing and your delivery address. Delivery Charges and estimated delivery times may vary for each Delivery Option;
“Order” means an order for Goods, placed on the Website;
“Website” means wwww.satorupa.com
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2. YOUR LEGAL RIGHTS
Your purchase of Goods will be subject to certain laws including, without limitation, the Bangladesh Consumer Law. The Bangladesh Consumer Law provides you with certain rights that cannot be excluded, including that the Goods must be of acceptable quality, reasonably fit for the purpose that Satorupa represents they will be fit for, and that the Goods will correspond with any relevant description. Nothing in these Terms and Conditions shall be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy implied by law (including the Bangladesh Consumer Law) which cannot by law be excluded, restricted or modified.
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3. PRICING & TAXES
3.1. Prices for Goods are as shown on the Website.
3.2. Satorupa reserves the right to change the prices of Goods at any time without notice to you. The price displayed at the time that you place your Order will continue to apply to you even if the price changes before your Order is accepted by Satorupa.
3.3. In addition to the price for the Goods, you will also need to pay the listed delivery charge (if any) (“Delivery Charge”) for your Selected Delivery Option. Any Delivery Charge will appear in your shopping cart.
3.4. By placing an Order, you agree to pay the price for the Goods and any Delivery Charge.
3.5. All prices and Delivery Charges quoted are in BDT and are inclusive of GST.
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4. YOUR ACCOUNT
4.1. You can check-out as a guest on the Website when you purchase Service or Product or any of this. If you wish to create an Account, additional functionality on the Website may be available to you, for example, order history, order status, address book and receipt of additional marketing communications.
4.2. You may not set up an Account for someone else.
4.3. Please ensure that you enter all information carefully when creating an Account or checking-out as a guest. You warrant to Satorupa that all information provided by you in relation to your Account is complete, true and accurate.
4.4. You must notify Satorupa immediately if you become aware of any actual or potential unauthorized use of your Password or Account.
4.5. Except to the extent otherwise required by law (including, without limitation, the Bangladesh Consumer Law), Satorupa will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of: (i) your Account information being incomplete or inaccurate; or (ii) any unauthorized use of your Password or Account which takes place before you notify Satorupa, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.
4.6. If Satorupa suffers any loss, damage, cost or expense as a result of any unauthorized use of your Password or Account which takes place before you notify Satorupa then you must pay Satorupa the amount of that loss, damage, cost or expense if Satorupa asks you to.
4.7. Satorupa may, in its sole discretion, terminate your Account or your use of the Website at any time without notice and for any reason whatsoever. Satorupa reserves the right to change, suspend or discontinue all or any aspects of the Website at any time without prior notice for any reason whatsoever.
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5. ORDERS
5.1. You can place an Order by following the instructions on the Website.
5.2. An Order submitted by you is an offer by you to purchase the Goods for the price plus the Delivery Charge as shown at the time of submission of your Order. Satorupa may accept or reject your offer in its absolute discretion. In particular, but without limitation, Satorupa may reject Orders for commercial quantities of Goods.
5.3. Each Order that you place will, if accepted by Satorupa, be a separate and binding agreement between you and Satorupa with respect to the supply of the relevant Goods, in accordance with these Terms and Conditions.
5.4. If you place an Order for someone else to receive the Goods you must obtain their consent before providing Satorupa with their personal information and, by placing an Order, you confirm to Satorupa that you have done this.
5.5. Sale of Restricted Goods is subject to various Commonwealth, State and Territory laws. By placing an Order for any Restricted Goods you warrant to Satorupa that you are:
(a) 18 years of age or older, where you Order products that are classified R18+;
(b) 15 years of age or older, where you Order products that are classified MA15+.
5.6. When placing an Order for Restricted Goods you warrant that you are not obtaining the Restricted Goods on behalf of a person that is not eligible to purchase the Restricted Goods themselves.
5.7. Please ensure that you enter all information carefully when placing an Order. You warrant to Satorupa that all information provided by you in relation to each Order is complete, true and accurate.
5.8. Please check your Order and Selected Delivery Option carefully (including the quantities ordered) before submitting it as Orders may not be able to be changed or cancelled once the Order has been accepted by Satorupa. Satorupa will use reasonable endeavours to cancel or change the Order if it has not already been shipped but makes no representation that it will be able to do this.
5.9. Except to the extent otherwise required by law (including, without limitation, the Australian Consumer Law), Satorupa will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of your Order information being incomplete or inaccurate or as a result of being unable to change or cancel your Order once it has been accepted by Satorupa, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.
5.10. Where you place separate Orders the Goods will be delivered separately and a separate Delivery Charge will apply to each Order. Satorupa cannot consolidate separate Orders into one delivery.
5.11. Where you order more than one item in one Order, all Goods for which your Order is accepted at the same time will be dispatched together where practicable. However, in some cases Goods may be dispatched separately, for example: where the goods are being dispatched from different locations; where the Goods are of different types; or where the Goods have different availability statuses. Please note that a Delivery Charge is calculated based on several factors including the Good’s weight, dimensions, packaging, the number of delivery shipments required and the Selected Delivery Option.
5.12. You acknowledge that all Goods that you Order are intended for personal, domestic, non-commercial use only.
5.13. The internet can be an unstable marketplace. At times the facility to place Orders may not be available, your Order might not be received, your Order may be lost or misdirected, or your Order might be delayed.
5.14. You must take your own precautions to ensure that the process which you employ for accessing the Website does not expose you to risk of viruses, malicious computer code or other forms of interference which may damage your computer system, and contains appropriate protection to prevent damage to your computer system caused by viruses, malicious computer code or other forms of interference.
5.15. Except to the extent otherwise required by law (including, without limitation, the Australian Consumer Law), Satorupa will not be liable to you, or any other person, for any loss, damage, cost or expense arising out of or in connection with of any of the events set out in Section 5.13 or arising out of or in connection with you accessing the Website , whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.
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6. AFTER YOU HAVE SUBMITTED AN ORDER / PAYMENT
6.1. When you submit an Order you will receive an Order reference number via e-mail.
6.2. Satorupa will process payment for your Order when you place your Order. Your Order is deemed to be accepted by Satorupa when Satorupa does this, however Satorupa may, in certain circumstances, cancel your Order after acceptance as set out in these Terms & Conditions. In the event that Satorupa cancels your Order having already processed payment, it will refund payment in accordance with Section 12.1.
6.3. When Satorupa accepts an Order it represents an agreement by Satorupa to supply the Goods to you in accordance with your Order subject to receiving payment from you and subject to these Terms and Conditions.
6.4. You may pay for Goods using the following payment methods: credit card, (Visa, MasterCard or American Express), PayPal, Gift Card, Satorupa store credit or an interest free plan available on the Website. You may use a combination of payment types to pay for your order, but you are limited to using one credit card and/or two Satorupa issued tender type (e.g. Gift Card or Satorupa store credit).
6.5. You must not pay, or attempt to pay, for Goods through any fraudulent or unlawful means. If the name on the credit card/payment card/account does not match the name on the Order, Satorupa may refuse to accept the Order or ask you to provide additional information (for example, proof of identity documents) in accordance with its fraud detection processes. By providing your credit card/payment card/Gift Card you authorise Satorupa to deduct the price and the applicable delivery charge(s) from such cards.
6.6. Satorupa reserves the right to change the payment methods that can be used for Orders at any time in its absolute discretion.
6.7. Satorupa may not be able to, or may decline to, accept payment from you by your nominated payment method at any time for any reason including, without limitation:
(a) where our fraud detection systems detect possible irregularities;
(b) because your financial institution has declined payment; or
(c) because your payment card has expired. Where this is the case, Satorupa reserves the right to cancel your Order and/or place your Order on hold and request you to provide additional information (for example, proof of identity documents) or arrange payment by another method.
6.8. Goods that you have ordered will not be dispatched to you until your payment for the Goods has cleared. If your payment cannot be processed, your Order will be rejected and Satorupa will notify you by email.
6.9. For “pick up” Orders, you can pay a 20% deposit using credit card only (“Pay Deposit”). Pay Deposit is available for Goods when your shopping cart is equal to, or greater than, $50. You must select “pick up” (if available) as your fulfilment option in order for Pay Deposit to be available. Satorupa reserves the right to change the terms and conditions for Pay Deposit at any time in its absolute discretion.
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Hajj Agreement
Holy Hajj & Omrah Bangladesh has created this privacy statement in order to demonstrate our firm commitment to privacy.
The following discloses our information gathering and dissemination practices for this website.
When you visit our site, you can expect to be notified of: what personally identifiable information of yours is collected; how the information is used; with whom the information may be shared; what choices are available to you regarding collection, use and distribution of the information; the kind of security procedures that are in place to protect the loss, misuse or alteration of information under the licensee’s control; and how you can correct any inaccuracies in the information.
The information gathered by holy hajj & Omrah falls into two categories: (1) information voluntarily supplied by visitors to our websites through optional registration and (2) tracking information gathered as visitors navigate through our sites.
Email Addresses and Personal Information
When you fill out any of our Web forms or call for free inspections, estimates or any other inquiries, you generally may have to submit your name, phone number, address, e-mail address or other personal information. This information collected from you WILL NOT be distributed or shared with any third parties. The information you provide us will be kept confidential within the company and the content management system we use behind a secured authenticated firewall.
Supplying such information is entirely voluntary. But if you don’t supply the information we need, we may be unable to provide you with services we make available to other visitors to our sites. Of course, even if you want to remain completely anonymous, you’re still free to take advantage of the wealth of content available on our sites without registration.
Phone Calls and Call Recording
When you make a phone call to our phone number(s) listed on this website, we may or may not record the conversation between you(the caller) and us(call taker). You will be notified in the begining of the phone call if we decide to record the phone call. All of our call recordings are stored securly within the phone company we use. These recordings are available to our team ONLY for training and quality purposes and WILL NOT be distributed or shared with any third parties.
আমাদের এই প্লাটফর্ম হজ্ব এবং ওমরার লাইসেন্সধারী এজেন্সীর সাথে চুক্তিবদ্ধ হয়ে পবিত্র এই সার্ভিসগুলি দিয়ে থাকি। এখানে নিবন্ধন হওয়া থেকে শুরু করে হজ্ব এবং ওমরার যাবতীয় ফরজ, ওয়াজীব কার্যাদী সম্পন্ন করে নিজ ঠিকানায় ফেরত আসা পর্যন্ত সকল বিষয়াদী SATORUPA.COM অঙ্গীকারবদ্ধ। হজ্ব এবং ওমরার পেজে আগ্রহী ব্যক্তিগন যে যেসব সুবিধা পেতে আগ্রহী তারা ঐসব সুবিধাই পাবেন, অতিরিক্ত নয়।
যেসকল এজেন্সীর সাথে SATORUPA.COM চুক্তিবদ্ধ তারা যদি কোন কারণে টাকা আত্মসাৎ করে অথবা দেওলিয়া হয়ে যায় তার দায়ভার SATORUPA.COM বহন করবে। কিন্তু যদি কারোর মাধ্যমে লেনদেন করে তাহলে সেই টাকার কোন ক্ষতি হলে তার দায়ভার SATORUPA.COM বহন করবে না।
যদি এমন হয়, SATORUPA.COM ব্যক্তির সাথে একটা নির্দিষ্ট সময়ে পবিত্র হজ্ব এবং ওমরার কার্যাদী সম্পন্ন করার চুক্তিবদ্ধ ছিল কিন্তু হয়নি, তাহলে SATORUPA.COM উপোযুক্ত কারণ দর্শানোর পর পরবর্তীতে পরের গ্রুপে হজ্ব এবং ওমরার কার্যাদী সম্পন্ন করার জন্য যাবতীয় সহযোগিতা করবে।
To help make our sites more responsive to the needs of our visitors, we may invoke a standard feature of browser software, called a “cookie,” to assign each visitor a unique, random number, a sort of user ID, if you will, that resides on your computer. The cookie doesn’t actually identify the visitor, just the computer that a visitor uses to access our site. Unless you voluntarily identify yourself (through registration, for example), we won’t know who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply. A cookie can’t read data off your hard drive.
Our web servers automatically collect limited information about your computer’s connection to the Internet, including your IP address, when you visit our sites. (Your IP address is a number that lets computers attached to the Internet know where to send you data — such as the web pages you view.) Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our sites to the interests of our users, and to measure traffic within our sites.
We use your IP address to help diagnose problems with our server, and to administer our Web site. We use cookies to deliver content specific to your interests, to save your password so you don’t have to re-enter it each time you visit our site, and for other purposes.
Our site may use forms that require users to give us contact information (like their name and email address). We use customer contact information from the forms to send the user information about our company and member services. The customer’s contact information is also used to contact the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below.
This site contains links to other sites. Holy Hajj & Omrah Bangladesh is not responsible for the privacy practices or the content of such web sites.
To make our sites more valuable to our visitors, we may offer some features in conjunction with other providers through cooperative arrangements with providers that specialize in operating such services. And, of course, our sites include links to plenty of other websites whose privacy policies we don’t control. Once you leave our servers (you can tell where you are by checking the URL in the location bar on your browser), use of any information you provide is governed by the privacy policy of the operator of the site you’re visiting. That policy may differ from ours. If you can’t find the privacy policy of any of these sites via a link from the site’s homepage, you should contact the site directly for more information.
This website is created and maintained by Central Station Marketing, a third party vendor. If you recognize any errors or misleading information please notify us and/or our webmasters at Central Station Marketing and we will update any errors immediately.
This privacy statement may change in the future without prior notice. So, the next time you visit our web site, please check this privacy page to make sure you are aware of any policy changes we might have. Thank you for visiting our web site.
7. CANCELLATION OF ORDERS
7.1. Satorupa reserves the right to cancel, at any time before delivery and for whatever reason, an Order that it has previously accepted. Satorupa may do this for example, but without limitation, where:
(a) Satorupa’s suppliers are unable to supply Goods that they have previously promised to supply;
(b) an event beyond Satorupa’s control, such as storm, fire, flood, earthquake, terrorism, power failure, war, strike or failure of computer systems, means that Satorupa is unable to supply the Goods within a reasonable time;
(c) Goods ordered were subject to an error on the Website, for example, in relation to a description, price or image, which was not discovered prior to the Order being accepted;
(d) you ask Satorupa to cancel your Order in accordance with section 5.8; or
(e) in the circumstances set out in Section 6.7.
7.2. You may cancel your Order where Satorupa:
(a) has breached a material term of this Agreement;
(b) is not able to deliver your Order within a reasonable time of the estimated delivery time listed on the Website for the applicable Selected Delivery Option, other than a result of any delay: (i) for which you are wholly or partly responsible such as a failure to provide the correct delivery address or to pay for the Goods; or (ii) which was outside Satorupa’s control including the situations set out in Sections 7.1(a) and (b) above.
7.3. Where Satorupa cancels your Order after acceptance it will send you an e-mail notifying you of cancellation.
7.4. In the event of Satorupa or you cancelling your Order after payment has been processed, Satorupa will refund any money paid in respect of that Order. Section 12 of these Terms and Conditions sets out further information about refunds.
7.5. Except to the extent otherwise required by law (including, without limitation, the Australian Consumer Law) or as expressly set out in these terms and conditions, Satorupa will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of cancellation of your Order, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.
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8. AVAILABILITY OF GOODS
8.1. As Satorupa is dependent upon its Suppliers to provide stock, Satorupa cannot guarantee availability at all times. You acknowledge and agree that, from time to time, certain Goods may be out of stock or unavailable. Satorupa reserves the right to withdraw or suspend from sale any Goods displayed on the Website, either temporarily or permanently, at any time without notice to you. After you place an Order, if there are any changes in available inventory and Satorupa is unable to fulfil your Order, you will be notified as soon as possible. Except to the extent otherwise required by law (including, without limitation, the Australian Consumer Law), Satorupa will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of the unavailability of any Goods at any time, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.
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9. DELIVERY
9.1. When you place an Order for Goods to be delivered, you will be required to select one of the available Delivery Options for your Order (“Selected Delivery Option”). Satorupa will use reasonable endeavors to deliver the Goods in your Order by the estimated delivery time for the Selected Delivery Option. If certain Goods in your Order are out of stock, the Selected Delivery Option will list different estimated delivery times for those out of stock Goods. Please note that the estimated delivery time for your Selected Delivery Option is an approximate delivery time only and is not a guaranteed delivery time for your Order.
9.2. Risk and title in Goods passes to you on the date and time of delivery of the Goods to the delivery address provided in your Order.
9.3. Goods will only be delivered to addresses within Australia. Satorupa is unable to deliver to certain parts of Australia and where this is the case you will not be able to process your Order through the website. Goods will not be delivered to a PO Box.
9.4. Delivery of Goods (in particular large Goods such as televisions, large kitchen appliances, laundry appliances and air conditioners) to parts of BD may have extended delivery times and are subject to local transport schedules. Goods may also have to be collected from the closest local barge or freight company, in which case you will be responsible for arranging final delivery (including any additional cost for such final delivery) with the barge or freight company to your nominated address. If additional charges from a third party apply to your Order, Satorupa will contact you prior to delivery to advise such charges.
9.5. Following dispatch of your Goods, Satorupa will email you with confirmation of dispatch and an invoice for your Order.
9.6. Installation of the Goods is not included as part of the Delivery Charge. Please click here for more information on installation services.
9.7. If you request multiple delivery dates for an Order, Satorupa may charge separate Delivery Charges for each delivery.
9.8. If there is change to the delivery date Satorupa require a minimum of 24 hours’ notice prior to delivery.
9.9. When you purchase delivery for your Goods, you agree to comply with the delivery requirements specified below.
(a) If the person named on the Order confirmation is not at the delivery address to receive the Order, Satorupa will endeavor to contact the named customer to obtain their consent and acknowledgement that any person at the delivery address who receives the Goods is authorized by the customer to receive the Order. If Satorupa cannot contact the named customer, if no authorized person is present to accept delivery or if the named customer requests for delivery at a different time, then Satorupa may charge an additional fee to redeliver the Goods.
(b) The person accepting delivery of the Order must print their name and sign the delivery manifest with the time and date of the delivery. The person may also be required to provide photo identification in order to verify his or her identity.
(c) Delivery will be made to the nominated address. Goods will not be delivered to any location other than the address on the Order confirmation.
9.10. Deliveries will be made to you by one of Satorupa’s contracted delivery drivers or courier companies. Prior to delivery, Satorupa will contact you to confirm an estimated delivery window.
9.11. Except to the extent otherwise required by law (including, without limitation, the Bangladeshi Consumer Law), Satorupa will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of the delivery of the Goods, including, where arising as a result of:
(a) any third party interference;
(b) any late or lost deliveries; or (c) the Goods being misdirected.
9.12. As at the date of these Terms and Conditions, Satorupa offer the Delivery Options below. Satorupa may change the Delivery Options at any time, including amending, removing or introducing a Delivery Option.
Door to Door Delivery
Door to Door delivery is Satorupa’s standard delivery service where your Goods will be delivered to your nominated delivery address. Door to Door delivery is available to most locations in Bangladesh.
On the Website, the postcode search bar on the delivery page, product page or in the shopping cart will confirm the cost of Door to Door delivery to your area based on the Goods, your postcode and the delivery zone that it falls in.
Premium Delivery
Premium delivery is Satorupa’s upgraded delivery service. Satorupa will deliver your Goods, unbox the Goods and remove packaging for you as well as take away any old product.
Premium delivery is available on large kitchen appliances, laundry appliances, air conditioners, desktop computers and selected small household appliances.
Premium delivery is not available on televisions, entertainment units, portable appliances, technology products and accessories.
On the Website, the postcode search bar on the delivery page, product page or in the shopping cart will confirm if premium delivery can be provided to your area for the particular Goods. The cost of premium delivery is based on the Goods, your postcode and the delivery zone that it falls in. Standard charges apply for single storey dwelling. Additional charges may apply for dwellings with stairs.
If you have purchased Premium Delivery and would like your old product taken away, it must be fully disconnected or uninstalled and be readily available for easy removal upon delivery of your Goods. If your old product is not readily available for easy removal, Satorupa reserves the right to refuse removing the old product.
For example: An air-conditioner will need to be disconnected and removed from the wall. A dishwasher or washing machine must be disconnected from the plumbing and removed from under cupboards. A wall mounted product must be disconnected and uninstalled prior to Satorupa taking away the old product.
Please note, due to Occupational Health and Safety reasons, such as the safe lifting of bulky and heavy products, our Premium Delivery team members are unable to remove their work boots in your home.
Our team members do their best to maintain clean working boots for indoor purposes, however should you been concerned please consider selecting door to door delivery instead.
Express Contactless Delivery
Express Contactless Delivery is being offered as a trial in certain areas. The trial is currently limited to online purchases of products under 15kg, that are available and in stock at the trial stores. The cost is 500BDT additional to the door to door delivery fee and eligible orders and payments must be cleared by 2pm to get same day delivery.
If your product is eligible you will have the option to choose Express Delivery appear in the cart. Contact with us with face to face or phone.
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10. PICK-UP OF GOODS IN STORE
10.1. Many Goods can be picked up from a Satorupa store rather than being delivered to you. Where you wish to do this you will need to select this option when you place your Order. Please note that some Goods are not available for pick up from store.
10.2. Only the person named on the Order confirmation may pick up the Goods in-store, unless “Friend pick-up” (where you nominate another person to pick up your Goods) was selected when the Order was placed.
10.3. If you choose to pick up your Order in store, once Satorupa has confirmed that the Order is available for pick up, you may pick up the Order during the business hours of your nominated collection store.
10.4. When picking up Goods in store:
(a) you must provide photo identification (current drivers licence, passport, or any government issued photo ID card) to store staff to verify that you are the purchaser. If requested, you must allow Satorupa to take a copy of this identification for fraud prevention purposes. The copy will not be used by Satorupa for any other purpose;
(b) store staff will also check your signature against the signature on any credit/debit/payment card used to purchase the Goods. You must therefore ensure that you bring this card when picking up the Goods;
(c) if you paid using PayPal, Debit Card, Mobile Banking, you will also need your PayPal, Debit Card, Mobile Banking Transaction ID;
(d) you will also need to bring the email that Satorupa has sent to you confirming that the Goods are available for pick-up; and
(e) store staff have the right to refuse collection of Goods if you cannot or will not satisfy the requirements set out above. In this event Satorupa will contact the person who placed the Order using the contact details provided.
10.5. In respect of the estimated time for collection, references to “same day” or “next day” on the Website exclude public holidays where Satorupa does not trade in the State or Territory of your nominated collection store.
10.6. Satorupa reserves the right to allocate Goods that are not collected within 28 days of the date of your Order to another customer order and to reorder the Goods for you.
10.7. If you fail to collect the Goods within 28 days of the date of your Order, at Satorupa’s discretion, Satorupa may agree to hold the Goods for a longer period subject to a daily storage fee.
10.8 SATORUPA may offer You the option of an Express Pick Up Service, where You may pick up an order without leaving Your car. Where the option of Express Pick Up is available SATORUPA will send You an SMS when Your order is ready for collection. From this SMS You can provide your estimated arrival time (based on Your current location), alert us to your arrival and provide identifying details (such as the make and registration number of Your vehicle) so that we can locate you. Please note, that standard pick up conditions (as described in 10.4) apply.
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11. DELAY IN AVAILABILITY OR DELIVERY OF GOODS
11.1. You agree and acknowledge that:
(a) Satorupa does not guarantee the dispatch or delivery or availability of Goods within the estimated delivery times listed for the Delivery Options or the Selected Delivery Option for your Order or any other timeframes otherwise specified by Satorupa or any of its staff;
(b) stock availability and events outside Satorupa’s control may cause delays, or in some circumstances, prevent your Goods from being delivered or available for pick-up in store;
(c) delays are particularly likely to occur during busy sale periods such as those around Easter and public holidays; and
(d) except to the extent expressly set out in these Terms and Conditions or otherwise required by law (including, without limitation, the Bangladesh Consumer Law), neither Satorupa nor any of its agents will be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of any delay in delivery of the Goods to you or delay in the availability of Goods for pick up in store, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.
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12. REFUNDS OF YOUR MONEY
12.1. Where Satorupa is obliged to refund your payment pursuant to these Terms and Conditions, Satorupa aims to initiate your refund within 2 business days (Sunday – Thusday 9am to 5pm BDT time). Please note that where Goods have been purchased using a Gift Card, the applicable refund will be processed as a new eGift (not apply for now) Card and issued to the email address used on the web order. The additional time that it takes for you to actually receive your refund will depend upon how quickly your financial institution processes the refund. Please note that if Satorupa is obliged to provide you a partial refund of your payment for specific Goods in your Order, Satorupa will only refund the component of the Delivery Charge relating to the Goods which are subject to the refund.
12.2. Except to the extent otherwise required by law (including, without limitation, the Australian Consumer Law), Satorupa will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of any delay in you receiving any refund due to you, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.
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13. RETURNS/FAULTY OR DAMAGED GOODS
13.1. You should check your Goods as soon as they are delivered to you in order to ensure that:
(i) they are what you ordered; and
(ii) they are not damaged or faulty. If this is not the case, you should contact Satorupa as soon as possible.
13.2. When returning Goods:
(a) please provide Satorupa with your proof of purchase;
(b) it is a requirement for the fulfillment of refunds, exchanges and warranties that Customers use their best endeavors to return all out-of-the-box accessories (such as power cords and batteries) supplied at the time of original purchase;
(c) you must also return any Bonus Offers included with the original purchase; and
(d) if you are returning Goods due to a change of mind, the Goods must be in a “re-saleable” condition as determined by Satorupa.
13.3. You may not be entitled to any refund or exchange just because any packaging is damaged in transit. The packaging exists to protect the Goods themselves.
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14. GOLD SERVICE EXTRAS
14.1. For Gold Service Extras Terms & Conditions, please read all carefully.
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15. BONUS OFFERS
15.1. For Bonus Offers Terms & Conditions, please read all carefully.
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16. GIFT CARDS
16.1. Gift Cards purchased online will be delivered to your nominated address and are not available to be picked up in-store. There is no delivery fee for Gift Cards purchased online.
16.2. The Website will only allow up to two Gift Cards to be redeemed per order.
16.3. For Gift Cards Terms & Conditions, please read all carefully.
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17. HOME INSTALLATION
17.1. For Home Installation Terms & Conditions, please read all carefully.
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18. TECH SUPPORT
18.1. For Tech Support Terms & Conditions, please read all carefully.
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19. REPAIRS & MAINTENANCE
19.1. For Repairs & Maintenance Terms & Conditions, please read all carefully.
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20. MORE INFORMATION ABOUT Satorupa’S LIABILITY TO YOU
20.1. To the full extent permitted at law, Satorupa is not liable for any loss of profit, loss of revenue, loss of business, loss of bargain, loss of savings, loss of data, loss or goodwill, loss of reputation, the cost of obtaining replacement or alternative goods or the cost of other remedial measures, or for any indirect, special, economic or consequential loss, arising in connection with any Order or Account.
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21. PRIVACY
21.1. Satorupa policy on the collection, use and disclosure of customers’ personal information is set out in its Privacy Policy, which forms part of these Terms and Conditions.
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22. ADDITIONAL TERMS AND CONDITIONS
22.1. Your use of the Website is governed by the Website Terms of Use.
22.2. Satorupa reserves the right to require proof of age before a knife can be purchased. It is an offence to sell a knife to a person under the age of 18 years in VIC, WA & NT and under the age of 16 in BD, NSW & ACT.
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23. COMMISSIONS PAID FOR SALES AND LEAD GENERATIONS
From time to time Satorupa may pay third parties and affiliate partners commissions for referrals leading to sales and/or lead generation. Satorupa currently pay commissions to a number of third parties and affiliate partners, please see the attached list for their details.
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24. AGENCY PRODUCTS
SATORUPA act as an agent on behalf of ……. Agency products refer to SATORUPA as an “agent” on the product pages. Agency products are shipped directly from the manufacturer to the customer. When you purchase an agency product you are subject to their terms and conditions of sale as follows:
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25. GENERAL
25.1. Satorupa reserves the right to amend these Terms and Conditions at any time. Any amendment will take effect from the time that it appears on the Website. The Terms and Conditions which apply at the time that you place your Order are the Terms and Conditions which will apply to your Order.
25.2. Any provision in this agreement which is invalid or unenforceable in any jurisdiction is to be read down for the purpose of that jurisdiction, if possible, so as to be valid and enforceable, and otherwise shall be severed to the extent of the invalidity or unenforceability, without affecting the remaining provisions of this agreement or affecting the validity or enforceability of that provision in any other jurisdiction.
25.3. These Terms and Conditions are governed by the laws of Bangladesh.